Important update from
TravelCard Real-Time Travel Insurance
TravelCard (TCA) has made the difficult decision to pause operations and put the business into hibernation.
No longer selling leisure travel insurance policies.
TravelCard will continue to service current policies and process existing and new claims for the next 15 months.
TCA stopped writing any new Single Trip Leisure, Annual Multi-Trip Leisure or Business Class for Employees Leisure Travel policies in June 2020 and this will continue.
TCA will be making contact with any customers that have in force policies to advise of the cancellation and refund process in coming weeks to see if they would like to take that option.
COVID-19 amended Cancel and Refund process;
→ As per guidance from AFCA on Leisure Travel Insurance policies, TCA will back date cancellations to 3/3/2020 and pro-rata the refund if it falls outside the ‘cooling off period’.
TCA claims management will also continue as normal, continuing to process existing claims until finalisation as per policy terms and conditions.
Any unsubmitted claims, should be sent to email@example.com as soon as possible for them to be assessed and processed (subject to the terms and conditions of the policy wording).
Future valid claims will also be assessed as per standard process by the team.
On-trip assistance will remain available 24/7 for each active policy.