Managing your
membership
We have a range of tools and resources to help you make the most of your membership and included benefits.
Managing your membership
We have a range of tools and resources to help you make the most of your membership and included benefits.
Online Member Services
Online Member Services
Navy Health’s Online Member Services is an easy-to-use portal where you can access the Navy Health claim form, update your personal details, and review your membership information. Simply use your Navy Health login to access the portal.
Navy Health App
Navy Health App
The Navy Health mobile app enables you to access your cover information, submit claims in a matter of seconds, check your benefits and limits on the go, and much more.
Submit an Extras claim in seconds
Simply snap a photo of your receipt and submit your claim.
It’s that easy!
Submit supporting documentation
Upload PDFs and other documents including your transfer certificate and rebate form.
Update your personal
details
Change your contact information and bank account details at your convenience.
Order a membership
card
Lost your Navy Health card? Order a new one through the app and we will deliver it to you.
Download the app today
Installed the Navy Health app on your phone but need help navigating it?
Download our user guide.
If you can’t find the answer to your question, give us a call on 1300 306 289.
Knowledge Base
Knowledge Base
We’ve written a series of articles to provide you with important information on how the healthcare system works and ways to effectively manage your membership. Topics include:
We’ve written a series of articles to provide you with important information on how the healthcare system works and ways to effectively manage your membership. Topics include:
Government initiatives such as Lifetime Health Cover loading, Medicare Levy Surcharges and the rebate program
Changing your level of cover
Gap cover schemes
Member statements and ways to make a claim
Planning your upcoming hospital admission
Finding a provider
Finding a provider
Trying to find a provider but not too sure where to start? This tool allows you to search for a specialist by name or medical expertise, and your preferred suburb, postcode, or hospital. It includes:
Trying to find a provider but not too sure where to start? This tool allows you to search for a specialist by name or medical expertise, and your preferred suburb, postcode, or hospital. It includes:
A comprehensive, up-to-date directory of Australian private practising specialists and allied practitioners.
The ability to search for hospital agreements in your chosen location.
The option to find your nearest provider with a HICAPS machine for on-the-spot claiming with your membership card.
A list of our preferred optical providers where you can receive an additional benefit.
Forms, Brochures and
Policies
Forms, Brochures and Policies
Need to make a change to your membership, or looking for information on Navy Health policies? We’ve collated our essential documents so you can:
Need to make a change to your membership, or looking for information on Navy Health policies? We’ve collated our essential documents so you can:
View brochures to find out more about transitioning from the Defence Force to civilian life.
Download and complete application forms including rebate, young adult membership, and transfer certificate requests.
Access general membership forms for claiming, suspending your cover, student declarations, and more.
Make changes to your corporate health cover or request a new sign up.
Find out how we manage personal information, data security and other legal requirements by reviewing our policies.
Community and News
Community and News
At Navy Health, we are proud to be able to support the Australian Defence community and provide our members with high quality products and service. Explore our blog to find out more about our Defence sponsorships and events program, general information on private health insurance, advice when transitioning out of Defence, and general wellbeing tips and tricks.
Navy Health Donates $72,500 to Keeping Watch
At a meeting with the Chief of Navy Vice Admiral Mark Hammond on Friday 21 October 2022, Navy Health announced it is donating $72,500 to
Creating a savings habit
Many people have the desire to save money. However you may find yourself struggling to reach your savings goal if you don’t implement good financial
Why health cover is important when leaving the ADF
Health is our most important asset. This is why investing in a health fund after you have left the ADF may be a wise choice.