Managing your
membership
We have a range of tools and resources to help you make the most of your membership and included benefits.
Managing your membership
We have a range of tools and resources to help you make the most of your membership and included benefits.
Member Portal
Member Portal
Navy Health’s Member Portal is an easy-to-use portal where you can submit an Extras claim in seconds, update your personal details, and review your membership information. Simply use your Navy Health login to access the portal.
Navy Health App
Navy Health App
The Navy Health mobile app enables you to access your cover information, submit claims in a matter of seconds, check your benefits and limits on the go, and much more.
Submit an Extras claim in seconds
Simply snap a photo of your receipt and submit your claim.
It’s that easy!
Submit supporting documentation
Upload PDFs and other documents including your transfer certificate and rebate form.
Update your personal
details
Change your contact information and bank account details at your convenience.
Order a membership
card
Lost your Navy Health card? Order a new one through the app and we will deliver it to you.
Download the app today
Installed the Navy Health app on your phone but need help navigating it?
Download our user guide.
If you can’t find the answer to your question, give us a call on 1300 306 289.
Knowledge Base
Knowledge Base
We’ve written a series of articles to provide you with important information on how the healthcare system works and ways to effectively manage your membership. Topics include:
We’ve written a series of articles to provide you with important information on how the healthcare system works and ways to effectively manage your membership. Topics include:
Government initiatives such as Lifetime Health Cover loading, Medicare Levy Surcharges and the rebate program
Changing your level of cover
Gap cover schemes
Member statements and ways to make a claim
Planning your upcoming hospital admission
Finding a provider
Finding a provider
Trying to find a provider but not too sure where to start? This tool allows you to search for a specialist by name or medical expertise, and your preferred suburb, postcode, or hospital. It includes:
Trying to find a provider but not too sure where to start? This tool allows you to search for a specialist by name or medical expertise, and your preferred suburb, postcode, or hospital. It includes:
A comprehensive, up-to-date directory of Australian private practising specialists and allied practitioners.
The ability to search for hospital agreements in your chosen location.
The option to find your nearest provider with a HICAPS machine for on-the-spot claiming with your membership card.
A list of our preferred optical providers where you can receive an additional benefit.
Introducing Travel Insurance
Introducing Travel Insurance
Unplanned events can happen even on your holiday, so it’s best to plan ahead. Travel Insurance can offer cover for luggage and valuables*, trip cancellation* and additional expenses*. We’ve partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care.
Features and benefits
Unplanned events can happen even on your holiday, so it’s best to plan ahead. Travel Insurance can offer cover for luggage and valuables*, trip cancellation* and additional expenses*. We’ve partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care.
Features and benefits
Save 15%*
Navy Health members save 15%* on Travel Insurance. *Terms and conditions apply.
24/7 emergency assistance
If you need help while travelling, Australian-based case managers are here for you 24/7, with registered nurses and doctors available for overseas policies.
Luggage and personal effects
If your luggage and personal effects are stolen, accidentally damaged or are permanently lost, you may be covered when travelling. You must have taken reasonable precautions to safeguard them. Terms, conditions, exclusions limits and sub-limits apply.
Check out our cover options to see what’s on offer.
Check out our cover options to see what’s on offer.
*The discount applies to new policy purchases and is based on standard premium rates (including optional covers). It applies
automatically upon successful input of the membership number and applies to any changes, upgrades or amendments made to the policy prior to commencement of the journey. The discount may apply to changes made after commencement of the journey, contact Allianz Global Assistance to find out more. Not to be used in conjunction with any other offer.
*The discount applies to new policy purchases and is based on standard premium rates (including optional covers). It applies
automatically upon successful input of the membership number and applies to any changes, upgrades or amendments made to the policy prior to commencement of the journey. The discount may apply to changes made after commencement of the journey, contact Allianz Global Assistance to find out more. Not to be used in conjunction with any other offer.
Forms, Brochures and
Policies
Forms, Brochures and Policies
Need to make a change to your membership, or looking for information on Navy Health policies? We’ve collated our essential documents so you can:
Need to make a change to your membership, or looking for information on Navy Health policies? We’ve collated our essential documents so you can:
View brochures to find out more about transitioning from the Defence Force to civilian life.
Download and complete application forms including rebate, young adult membership, and transfer certificate requests.
Access general membership forms for claiming, suspending your cover, student declarations, and more.
Make changes to your corporate health cover or request a new sign up.
Find out how we manage personal information, data security and other legal requirements by reviewing our policies.
Community and News
Community and News
At Navy Health, we are proud to be able to support the Australian Defence community and provide our members with high quality products and service. Explore our blog to find out more about our Defence sponsorships and events program, general information on private health insurance, advice when transitioning out of Defence, and general wellbeing tips and tricks.
Navy Health Donates $72,500 to Keeping Watch
At a meeting with the Chief of Navy Vice Admiral Mark Hammond on Friday 21 October 2022, Navy Health announced it is donating $72,500 to
Creating a savings habit
Many people have the desire to save money. However you may find yourself struggling to reach your savings goal if you don’t implement good financial
Why health cover is important when leaving the ADF
Health is our most important asset. This is why investing in a health fund after you have left the ADF may be a wise choice.
Navy Health Ltd ABN 61 0922 290 00 arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, exclusions, limits and applicable sub limits apply. Navy Health Ltd, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at https://www.allianz-partners.com/en_AU/policies-and-services.html#. Navy Health Ltd and AGA receive a commission which is a percentage of the premium you pay for a policy ask us for further details prior to purchasing.
