Mackay Private Hospital will be closing and are no longer providing clinical services as of 29 May 2026. If you’re located in the region, you’ll be able to find alternative private hospitals using the search function on our Providers page.

Important Update: From 1 July 2026, the Australian Government is increasing the Private Health Insurance Rebate income thresholds. Click here to find out if this may affect you and how to update your rebate income tier if you need to. Tax statements will also be available via the Member Portal and App from 12 July 2026. Learn more.

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Cooling Off Period

Cooling off period for new members

Navy Health allows new members who have not yet made any claims to cancel their policy and receive a full refund of any premiums paid within a period of 30 days from the commencement of their policy.