Code of Conduct

Navy Health abides by the Private Health Insurance Association Code of Conduct. By subscribing to the Code, Navy Health ensures that members receive clear information and transparency in their dealings with Navy Health.

The code ensures Navy Health will:

• Continue to improve standards of practice and service
• Provide information to members in clear and plain language
• Ensure the policy documentation is full and complete
• Ensure that Navy Health staff are appropriately trained to provide clear explanations
• Provide members with access to an internal dispute resolution procedure and advise members of their rights to take an issue to the Private Health Insurance Ombudsman (PHIO)

View Code of Conduct