We are currently experiencing a system outage and are unable to action member enquiries at this stage. If your matter is urgent, please email query@navyhealth.com.au and we will get back to you as soon as possible. We apologise for any inconvenience caused.

Members

What you need to know about your membership including the different ways you can make a claim.

Tax Statements

Navy Health will send your Private Health Insurance tax statement direct to the ATO. This financial year (2018/2019) Navy Health will send your health insurance tax statement directly to the Australian Taxation Office (ATO).

Claiming

Making Claims Mobile App Members can claim using our Navy Health App. To download the App go to the App Store or Google...

Going to Hospital

Going to hospital can be daunting whether it be your first time or one of many. This information will take...

Member Benefit Statements

When Member Benefit Statements will be sent 1. If you have viewed the Member Benefit Statement online, our system is...

Private Health Information Statements

The Private Health Information Statements (PHIS) are only a brief summary and we recommend you call Navy Health (1300 306...

Feedback Policy

We value our members feedback so whether you want to pass on a compliment or feel that we have failed...

Benefits

When are Benefits not payable? Benefits are not payable when: • claims are over 2 years from the date of...

Cooling Off Period

Cooling off period for new members Navy Health allows new members who have not yet made any claims to cancel...

Paying Your Membership

How can I pay for my membership? Membership premiums can be paid via direct debit, credit card, or via BPAY....

Preferred Optical Providers

If you choose to use one of Navy Health’s preferred optical providers, you can receive an additional benefit (subject to...

Members Login

Navy Health members can use the Member Portal to view details of their membership, make a payment, view benefit limits,...

New or additional membership card

How do I order a replacement membership card? You can order a replacement membership card online through the Member Portal...

Need Support?

Can't find the answer you're looking for?
Contact Support