Member Benefit Statements
When Member Benefit Statements will be sent
|1.||If you have viewed the Member Benefit Statement online, our system is set up to automatically generate one to your registered email address.|
|2.||If you have had a medical or hospital episode in the past 12 months, it may be because Navy Health has just received and paid the account. If so, this statement is generated to members to inform them.|
Understanding your Member Benefit Statement
The Member Benefit Statement is a notification to inform members of the medical and hospital episodes that Navy Health has received a bill for and what has been paid for on their behalf. The funds were paid directly to the hospital or the medical practitioner. If you have also paid money directly to the hospital or medical provider you will need to contact the hospital or medical provider to seek a refund of the monies you have paid, please contact Navy Health on 1300 306 289 for assistance.
The below sample contains definitions of fields to assist with your understanding of your Member Benefit Statement. Please note the definitions are for reference only and will not appear on your statement.
If you believe the information shown on your Member Benefit Statement is incorrect, please contact us on 1300 306 289.
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