How do I order a replacement membership card?
You can order a replacement membership card online through the Member Portal or the Mobile App. Once logged into the Member Portal or the App, go to Membership, then Request Card.
Alternatively, call us on 1300 306 289 or email query@navyhealth.com.au to request one or more replacement cards.
How do I order an additional membership card?
If you would like an additional membership card, to ensure your current card remains active, please call us on 1300 306 289. We will require the issue number of your current active card/s at the time of your call.
How long will my card take to arrive?
Navy Health membership cards are produced and posted off-site, so please allow up to two weeks for your card to arrive. If your membership card hasn’t arrived in that time, please contact us so we can investigate.
If you need to claim in the meantime, please pay for the service in full and submit a claim to us for a benefit refund.
