Navy Health welcomes all types of feedback from our members. It is important to us that we are meeting your needs and to ensure we are continually improving our products and services we offer.
We encourage our members to provide us with feedback, either positive or constructive. If you would like to do so, please email us at firstname.lastname@example.org or call us on 1300 306 289.
Navy Health will make every effort to assist in solving any issues or complaints that you may have. We have a robust complaint handling policy in place, however, if we are unable to satisfy your concerns, we encourage you to escalate to the Commonwealth Ombudsman.
You can make a complaint with the Commonwealth Ombudsman at www.ombudsman.gov.au or via phone call on 1300 362 072.
For general information about private health insurance, see www.privatehealth.gov.au