Making sure you get our emails
There might be times when we can’t deliver an email to your inbox. For example, our email might ‘bounce’ back to us because your inbox is full or there may be problems with your email server. If this happens and we get an error message, we’ll automatically mail you a paper copy instead.
Tips
Make sure you check your spam filters and junk mail settings to make sure that you can get emails from Navy Health (If our emails get caught in your junk mail or spam filter, your computer doesn’t send us an error message and so we think it’s been delivered to you).
If you’re using your work email address, your company might have a firewall or spam filter that traps certain emails from outside. Again, we might not get an error message from them to tell us the email was blocked. If this happens, you might want to think about using a personal email address instead.
Make sure we have your current email address. You can let us know your new email address by emailing us at query@navyhealth.com.au or by logging into the Member Portal at members.navyhealth.com.au or by giving us a call on 1300 306 289.
Making sure you can read our attachments
Some of the emails we send you will have a PDF document attached. You’ll need the free Adobe Reader software installed on your PC to open these PDF files. Many computers already have this software, but if you don’t you can easily download the most recent version from Adobe.
More security tips
Use a password to login to your computer, so other people can’t access your email.
The best passwords are a mix of letters and numbers and don’t have easy to guess information (like your name, birthday or children’s names).
Keep your passwords in a safe and secure place.
Don’t click on any email asking you to login or for personal information. Navy Health will never ask you to do this by email. If we need you to receive or give us any sensitive information, we’d only ask you to login to our secure Member Portal on the navyhealth.com.au website.
Set up your email spam (junk mail) filters to help protect you from getting hoax or spam emails.
Use anti-virus or anti-spam software. Contact your Internet Service Provider (ISP) to see if they offer a spam filter service. Whatever you use make sure you add navyhealth.com.au to your safe senders list.
Set your virus protection to scan new files and attachments before you open them.
Keep your security software (like virus protection, spam filters, anti-phishing software and those sorts of things) regularly updated. They are always updated the software to make sure you’re protected from new threats.
Don’t open or install files you get from someone you don’t know or trust. Be extra careful when you open attachments.
