Navy Health Contact Information
Whether you’re an existing member, looking to take out health cover or are interested in a corporate partnership, our team will be happy to assist you with any questions you might have.
Navy Health
Contact Information
Whether you’re an existing member, looking to take out health cover or are interested in a corporate partnership, our team will be happy to assist you with any questions you might have.
Opening Hours
Monday – Thursday: 8:30am – 6:00pm (AEDT)
Friday: 8:30am – 5:00pm (AEDT)
Saturday, Sunday, and Public Holidays: Closed
Christmas Holiday Hours
Monday 23 December: 8.30 – 4pm (AEDT)
Tuesday 24 December – Wednesday 1 January: Closed
Thursday 2 January: 8.30 – 5pm (AEDT)
Normal operating hours resume Friday 3 January
Navy Health Contact Details
Phone number: 1300 306 289
Email Address: query@navyhealth.com.au
Office Address: 601 Canterbury Road Surrey Hills, Victoria 3127
Postal Address: PO Box 172 Box Hill, Victoria 3128
Opening Hours
Monday – Thursday: 8:30am – 6:00pm (AEDT)
Friday: 8:30am – 5:00pm (AEDT)
Saturday, Sunday, and Public Holidays: Closed
Christmas Holiday Hours
Monday 23 December: 8.30 – 4pm (AEDT)
Tuesday 24 December – Wednesday 1 January: Closed
Thursday 2 January: 8.30 – 5pm (AEDT)
Normal operating hours resume Friday 3 January
Navy Health Contact Details
Phone Number: 1300 306 289
Email Address: query@navyhealth.com.au
Office Address: 601 Canterbury Road Surrey Hills, Victoria 3127
Postal Address: PO Box 172 Box Hill, Victoria 3128
Contact Form
Got a question? We’d love to help. Send us a message and our friendly team will get back to you as soon as possible.
Navy Health
Mobile App
Navy Health
Mobile App
The Navy Health mobile app enables you to access your information, update your contact and payment details, submit claims in a matter of seconds, check your benefits and limits on the go, and much more.
Download our new app from the App Store or Google Play. Click on the links below, or search for ‘Navy Health’ in the app store on your Apple or Android phone.
Navy Health
Mobile App
Navy Health
Mobile App
The Navy Health mobile app enables you to access your information, update your contact and payment details, submit claims in a matter of seconds, check your benefits and limits on the go, and much more.
Download our new app from the App Store or Google Play. Click on the links below, or search for ‘Navy Health’ in the app store on your Apple or Android phone.
Feedback & Complaints
At Navy Health, we strive to provide our members with great value private health cover and quality service. If your recent experience hasn’t met your expectations, we encourage you to reach out to us so we can attempt to resolve your concerns or complaints.
It is important to us that we are meeting your needs and continually improving our products and service. That’s why Navy Health welcomes all feedback from our members, whether it be constructive or positive.
If you have any feedback or a complaint that needs to be resolved, please email us at query@navyhealth.com.au or call us on 1300 306 289.
Navy Health has a comprehensive complaint handling policy in place and we will make every effort to assist and resolve any complaints you may have. However, if we are unable to satisfy your concerns, we encourage you to escalate your matter to the Commonwealth Ombudsman.
You can do this by visiting www.ombudsman.gov.au or calling them on 1300 362 072.
For general information about private health insurance, see www.privatehealth.gov.au
Feedback & Complaints
At Navy Health, we strive to provide our members with great value private health cover and quality service. If your recent experience hasn’t met your expectations, we encourage you to reach out to us so we can attempt to resolve your concerns or complaints.
Step One: Contact our team
It is important to us that we are meeting your needs and continually improving our products and service. That’s why Navy Health welcomes all feedback from our members, whether it be constructive or positive.
If you have any feedback or a complaint that needs to be resolved, please email us at query@navyhealth.com.au or call us on 1300 306 289.
Step Two: Request an external review
Navy Health has a comprehensive complaint handling policy in place, and we will make every effort to assist and resolve any complaints you may have. However, if you feel your concerns are not adequately resolved despite our best effort, you have a right to seek an independent review through the Commonwealth Ombudsman.
You can do this by visiting www.ombudsman.gov.au or calling them on 1300 362 072.
For general information about private health insurance, see www.privatehealth.gov.au
It is important to us that we are meeting your needs and continually improving our products and service. That’s why Navy Health welcomes all feedback from our members, whether it be constructive or positive.
If you have any feedback or a complaint that needs to be resolved, please email us at query@navyhealth.com.au or call us on 1300 306 289.
Navy Health has a comprehensive complaint handling policy in place, and we will make every effort to assist and resolve any complaints you may have. However, if you feel your concerns are not adequately resolved despite our best effort, you have a right to seek an independent review through the Commonwealth Ombudsman.
You can do this by visiting www.ombudsman.gov.au or calling them on 1300 362 072.
For general information about private health insurance, see www.privatehealth.gov.au
