Travel Insurance
Through our partnership with Allianz Global Assistance, our members can have the support and care they need when travelling.
Travel Insurance
Through a partnership with Allianz Global Assistance, Navy Health members gain access to discounted travel insurance.
Travelling soon and need cover?
If you’re booking a holiday, we have travel insurance options you can choose from. Travel Insurance offers coverage for travel delay expenses*, lost or damaged luggage* or unexpected cancellations*. We’ve partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care.
*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details.
Features and benefits
Save 15%^
Navy Health members save 15%^ on Travel Insurance. ^Terms and conditions apply.
24/7 emergency assistance
If you need help while travelling, Australian-based case managers are here for you 24/7, with registered nurses and doctors available for overseas policies.
Luggage and personal effects
If your luggage and personal effects are stolen, accidentally damaged or are permanently lost, you may be covered when travelling. You must have taken reasonable precautions to safeguard them. Terms, conditions, exclusions limits and sub-limits apply.
Claims process
If something happens while you are travelling, you can make a claim with the online claims portal. Claim online while you are still travelling or when you return.
Pre-existing medical condition cover
You may be eligible for pre-existing medical condition cover on Comprehensive and Multi-Trip plans. For Domestic plans pre-existing medical condition cover only applies to Cancellation and Additional Expenses. Use the Travel Insurance
online medical assessment tool, which provides an instant outcome, to find out if you are eligible.
^The discount applies to new policy purchases and is based on standard premium rates (including optional covers). It applies
automatically upon successful input of the membership number and applies to any changes, upgrades or amendments made to the policy prior to commencement of the journey. The discount may apply to changes made after commencement of the journey, contact Allianz Global Assistance to find out more. Not to be used in conjunction with any other offer.
Travel alerts & warnings
Always consult the Smartraveller website prior to any travel.
There is no cover under any benefit of this policy if your claim arises because you didn’t follow an advice or warning that a reasonable person would have been aware of, that has been issued by the Australian government (when a ‘reconsider your need to travel’ or ‘do not travel’ alert is in place), which can be found on Smartraveller; or which was published in a reliable mass media source. This applies even if an Australian government has given you permission to travel, or you fall under a specific exemption where there is otherwise a travel ban in place.
In addition to visas, countries may require proof of COVID-19 test results; vaccination requirements; and compulsory travel insurance, with proof of adequate medical benefit cover. Check with the nearest embassy, consulate or immigration department of the destination you are entering. If you require additional documentation regarding your international travel insurance policy due to international entry requirements, please contact us on 1800 729 855.
Before buying our travel insurance, and while you’re travelling, check Smartraveller and Allianz Partners for travel alerts or advisories for your intended destination(s).
If during the period of your cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic (such as COVID-19), cover may be available under some sections of your policy. Consult your Product Disclosure statement for details. Make sure you stay up to date and comply with travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website, World Health Organisation (WHO), and Department of Home Affairs.
Cover types
Depending on the plan you choose, Travel Insurance will assign one of the following cover types to your plan so you can easily identify which benefit limits apply to you. These are summaries only. Terms, conditions, exclusions, limits and applicable sub-limits apply; refer to the Product Disclosure Statement to learn more about the Cover Types.
Single
Covers you and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.
Duo
Covers you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.
Family
Covers you, your spouse or partner, and your dependents named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.
Plans
Depending on your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans. The below is only a summary.
Domestic
This Domestic Plan offers cover for a single trip within Australia. It is designed to cover personal liability*, luggage*, unexpected trip cancellation*, and more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs or increase item limits.
Essentials
This Essentials Plan offers budget-friendly cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, and unexpected trip cancellation*.
Comprehensive
This Comprehensive Plan offers cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, unexpected trip cancellation*, and much more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.
Multi-Trip
This Multi-Trip Plan is a 12-month plan that offers all the benefits of our Comprehensive or Domestic Plans for multiple trips within Australia* and overseas. Our Multi-Trip Plan is available to travellers who are aged under 75 years at the time the Certificate of Insurance is issued. You pay one premium for all return trips from Australia that you make in a 12-month period. Simply choose each trip destination as well as the trip duration that will cover your longest journey: 15, 30 or 45 days.
*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details. The Target Market Determination is available at https://www.allianz-partners.com/en_AU/policies-and-services.html#
Contact details
Customer support
If you have any questions or need to make changes to your travel insurance policy, call 1800 785 918 or email
TravelInsurance@allianz-assistance.com.au
(Weekdays 8am-7pm AEST Saturday 8am-5pm AEST and claims support hours are weekdays 8am-5pm AEST).
24/7 Policy Manager portal
You can amend your policy before you travel for a range of adjustments, such as contact details, travel dates and destinations, by logging into the Policy Manager portal (using your policy number, DOB and a six-digit code sent to your nominated mobile phone).
Claims
To make a new claim or to check the status of an existing claim, head to the claims portal or call us on 1800 502 077.
24/7 emergency assistance
Call emergency services immediately if your condition is life threatening.
Call us as soon as you can on:
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Navy Health Ltd ABN 61 0922 290 00 arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, exclusions, limits and applicable sub limits apply. Navy Health Ltd, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at https://www.allianz-partners.com/en_AU/policies-and-services.html#. Navy Health Ltd and AGA receive a commission which is a percentage of the premium you pay for a policy ask us for further details prior to purchasing.
