Member Give Back FAQs
As part of our commitment to not profit from the COVID-19 pandemic, we are returning $10.3 million of COVID-19 savings to our Members. Read our frequently asked questions below to learn more.
Member Give Back FAQs
Member Give Back FAQs
As part of our commitment to not profit from the COVID-19 pandemic, we are returning $10.3 million of COVID-19 savings to our Members. Read our frequently asked questions below to learn more.
Q1. Why is Navy Health giving back money?
Throughout the COVID-19 pandemic, many Members were unable to access health services or receive treatments. This resulted in a reduction in claims paid to our Members. As a not-for-profit and member-centric fund, Navy Health has decided to return these claims savings to our Members.
Q2. How much is Navy Health giving back?
Navy Health is returning $10.3 million of COVID savings to Members. This is our final give back and increases the total COVID-19 support provided to our Members to $17 million.
Q3. Who is eligible to receive the Give Back?
All Members (current or previous) that had hospital or extras cover for at least 90 days between 1 April 2020 to 30 June 2022 are eligible to receive the Give Back to their nominated bank account.
Q4. Why are you doing a cash back, why can’t you just stop price rises for a while?
Private Health Insurers are no longer allowed to defer premium increases. All premium changes must now occur on 1 April of each year.
We decided that the most equitable and fair approach was to do cash give backs to our Members. It allows them to spend their money on whatever they choose. In addition, the amount each Member will receive will depend on the policy coverage during the period between 1 April 2020 to 30 June 2022 – this offers a more equitable and fairer outcome for all our Members.
Q5. Where is the Give Back Money from?
Throughout the COVID pandemic, our Members encountered various restrictions including the cancellations of elective surgeries, and the restricting or closure of allied health services. Due to this, Navy Health has spent less on claims, and this resulted in COVID savings.
We made a commitment to not profiteer from the COVID-19 pandemic and return COVID savings to our Members. We are proud to have delivered on this promise over the last four years through cash give backs and other support initiatives.
Q6. How was my amount calculated?
Your give back amount has been calculated based on the amount paid into your membership between 1 April 2020 – 30 June 2022. All Members that held cover for at least 90 days during this period will receive a give back amount.
Q7. I am no longer with Navy Health, why are you giving me back money?
Navy Health is providing a give back amount to all Members who held a Navy Health policy for more than 90 days between 1 April 2020 and 30 June 2022, and this includes Members that are no longer with Navy Health.
Q8. Why can’t I get a cheque?
With many Australian banks now phasing out cheques and money orders, unfortunately from March 2024 Navy Health is no longer be able to issue cheques.
We will not provide cheques in any circumstances and your Give Back amount will be given to a Defence Force related charitable organisation should we not receive your banking instructions in time.
Q9. Why is my amount so small?
All Members who contributed (paid) into their Navy Health policy between 1 April 2020 – 30 June 2022 and held a policy for at least 90 days during that period will receive an amount.
The value of the amount is based on the amount that was paid towards your premiums during that time (i.e. If you have paid 3 months’ worth of premiums on a gold hospital policy, you will receive less than a Member who has paid 12 months of premiums for the same policy type). The minimum payment amount for eligible Members is $10.
Q10. Why is someone who lives in a different state being treated the same as me, when they didn’t experience as many restrictions where they live?
All Navy Health members experienced the pandemic differently. Due to the various scenarios and the complexities that would be involved in calculating the Give Back, Navy Health decided on the fairest and simplest approach, which was to treat all members the same.
Q11. When will I get my money?
Navy Health will make the payment on or before 30 June 2024. It will be paid directly into the bank account we have on file.
Q12. Can you credit the money to my membership?
The money will only be deposited into your bank account. Should you wish to pay it to your policy, you can do so via Navy Health’s mobile app or Member Portal.
Q13. Will each person on my policy receive the Give Back?
No. The Give Back is calculated at a policy level and is based on the cover held between 1 April 2020 and 30 June 2022 for a minimum of 90 days.
Q14. I am not comfortable giving my bank details, I do not want them used for benefit refunds.
Providing your bank details is the only way Navy Health will be able to provide you with your Give Back amount.
Navy Health has strong Controls, processes, and security measures in place to handle this type of sensitive information. Navy Health values your privacy and will protect your details in accordance with our Privacy Policy. For more information on how Navy Health manages personal information, please refer to our Privacy Policy.
If you require additional information about the safety of providing your bank account details, please speak to your bank.
If you wish to provide your details to receive the Give Back amount, then delete or change them at a later stage, you can do so via Navy Health’s Digital Services.
Q15. What happens if I don’t update my banking details before the specified dates?
Members who have not updated their bank details by 23 May 2024 will no longer be eligible to receive the Give Back payment. Navy Health will donate the Give Back amount to an Australian Defence Force related charity.
Q16. My policy is fully funded by my employer, will I receive a give back?
As your employee pays the premiums for your health cover, the give back payment will be paid back directly to them.
