COVID-19 Important Information
Navy Health understand the impact COVID-19 is having on members.
Navy Health has also developed a number of COVID-19 Assistance packages to assist members through this difficult period.
Thank you for your continued support of Navy Health during these unprecedented times.
Firstly, we assure you that as a not-for-profit and truly member focused health fund, where profits go back to benefit members, our objective is to support our members and staff through these uncertain times, where health and safety of all should be the priority.
Navy Health’s COVID-19 Assistance to Members
The team at Navy Health is taking considered and measured approaches to make certain we are able to find the appropriate balance between supporting our members and securing the long-term continued success of the fund. Resultant from this approach, Navy Health has introduced a number of COVID-19 Assistance measures for our members.
Delayed 2020 Premium Increase
The premium increase that was due to take effect 1 April 2020 was delayed for ALL members until 1 October 2020.
Other COVID-19 Assistance Available
There are other various assistance measures available to members who have been impacted by COVID-19 including the following:
| • | Reducing minimum period for suspension of membership due to financial hardship to one month; |
| • | All embers with hospital cover will be covered for hospital admission related to COVID-19 (where it is not included in your current level of cover, Navy Health will cover via ex-gratia payments); and |
| • | Limits for psychology services under general treatment will be increased (Navy Health will cover via ex-gratia payments). |
| • | Access to telehealth services for psychology, physiotherapy, speech pathology and dietetics. |
| • | Members with hospital cover may downgrade their hospital cover and should they return to their original cover within 6 months, all previously served waiting periods should be waived. |
Navy Health urges all members who may need assistance in addition to the premium increase relief to refer to the below links for the latest information and details relating to the assistance available.
If your financial circumstances have changed, I encourage you to talk to the Navy Health Member Services team before considering downgrading or dropping your health cover.
Please know that you continue to be front of mind and we remained focused on supporting you during this challenging period.
Other resources for members
Support for current, ex-serving ADF personnel and their families.
Assistance package
Information on how Navy Health is providing financial support to our members during this time.
Staying in touch
Our call centre hours remains open and we have adjusted our operating hours to 8:30am to 6:00pm (AEDT).
Up-to-date information
Resources on how to stay informed with up-to-date information on COVID-19.