Bushfire Assistance 2019/2020
Navy Health recognises the impact of the 2019/2020 bushfires have had on our members in affected areas. Navy Health has devised an assistance policy to help members through this difficult period.
Eligible Members may be able to access the following assistance from Navy Health:
- Three months premium relief. Members will not have to contribute to their policy for this period of time;
- Members will continue to be able to use their Navy Health private health insurance for hospital and/or ancillary claims;
- Other assistance options as discussed with and approved by Navy Health by calling 1300 306 289.
Eligibility for Assistance
Assistance will be available to all members of Navy Health who reside in an area that has been impacted by fire which has been declared Natural Disaster by the Australian Government.
Members must also:
- Have an active policy with Navy Health before or on the day of the bushfire;
- Have an active policy at the time of applying for assistance;
- Have not applied for the relief scheme, for the same classified bushfire;
- Have had approval for a recovery payment from the Australian Government (https://www.disasterassist.gov.au/Pages/disaster-arrangements.aspx); and
- Apply for assistance from Navy Health within 6 months of the bushfire being declared a disaster by the Australian Government.
- You will need to supply Navy Health with your CRN and/or claims number you received from the Department of Human Services.
Further to eligibility rules; the following rules of the scheme will also apply:
- Eligible policies must be paid up-to-date (no greater than 2 weeks in arrears) at the date the disaster is declared;
- Policies within the initial 12 month wait periods for their hospital cover, will not be able to claim unless the pre-existing conditions assessment is approved;
- Members will not be able to upgrade or downgrade their policy during the period of assistance, however, are welcome to do so after the period has ended.
Navy Health understands psychological impacts that these fires may have on our members. Eligible members (see Eligibility for Assistance) with an extras cover providing Psychology benefits may be able to access benefits beyond their annual limit until December 31 2020. To find out more, please contact Navy Health on 1300 306 289.
Support for current, ex-serving ADF personnel and their families:
Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of free and confidential high quality mental health assessment, clinical counselling and support services for Australian veterans and their families.
Open Arms’ counselling and support services are available to:
- current serving ADF personnel
- personnel transitioning to civilian life
- ex-serving members
- partners and children of serving and ex-serving personnel
- ex-partners who are co-parenting
- reservists with one day continuous full time service or hazardous service
Where there has been a death of a service person, parents and siblings can also access the service.
If you are looking for counselling and support services, you can call Open Arms 24/7 on 1800 011 046 or to find out more about Open Arms and their range of mental health support services please visit www.openarms.gov.au.
Navy Health support for members affected by bushfire
Navy Health offer a program to support your wellbeing during this time.
It is common to experience feelings of anxiety and depression as a response to natural disasters. Seeking support early can help you get on top of the emotions and back on your feet. By calling Strive for Health, you can gain emotional support and begin to work through plans of how to recover and rebuild after property or other loss.
If you are feeling distressed, needing support or suffering health symptoms as a result of the fires, you can talk to a health professional, including a Social Worker or a Registered Nurse easily by phone and get some support to get back on track.
Navy Health Strive for Health call 1800 609 209.
All members can contact their relevant state mental health services as per below:
Further Information/How to Apply for the Assistance Scheme
Please contact Navy Health on 1300 306 289 or email us via email@example.com.
To stay informed on current fire activity in the region please visit:
- New South Wales’ Rural Fire Service website, the NSW RFS app, or call the RSF Information Hotline 1800 679 737 .
- Victoria’s Country Fire Authority website, the Vic Emergency app, or call the Vic Emergency Hotline on 1800 226 226.
- Queensland’s Rural Fire Service website or via the QLD RFS app.
- South Australians Country Fire Service website
Bushfire Smog – Health Effects