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Making a Claim


Claim Online


You can claim your Extras services (excluding Orthodontic, MPAs and Pharmacy) immediately via Online Member Services. If you haven’t already registered for access, we simply require a few details to confirm your identity and you will have immediate access.

To complete your claim you will need to upload a scanned copy of your receipts.


Using Claim Form (Type in the details)

To make a claim using the claim form, simply follow these steps:

1. Download/Open Navy Health Claim Form (pdf)

2. Click/tab on each field and type in the details of your claim.

3. Print the claim form by clicking ‘Print’ at the top of the page.

4. Attach receipts.

5. Sign the completed form.

6. You can submit the completed form in three ways:

    Post claim form and receipts to Navy Health, PO Box 172, Box Hill VIC 3128

    Email scanned claim form and receipts to
    (remember you can claim most extras services online immediately)

    Fax claim form and receipts to 03 9880 7939


Electronically through HICAPS or CSC HealthPoint

HICAPS and CSC HealthPoint are electronically health claiming and payments systems that allow you to process your claim automatically after your treatment and before you leave the surgery or practice. There are no forms to complete. The HICAPS and CSC HealthPoint service is available at participating:

  • Dentists
  • Optometrists
  • Physiotherapists
  • Chiropractors
  • Osteopaths
  • Podiatrists

It’s simple to claim, all you need is your Navy Health membership card. The provider will swipe your membership card through the HICAPS terminal, your claim details are entered and in seconds the whole transaction is processed. You simply pay the balance account – the difference between the full fee for the treatment and the amount claimed from Navy Health.

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